Reindeer Relay: Santa texts your child every day in December

Questions about Santa's texts? Email support@reindeerrelay.com and we'll get back to you.

Texting commands

Reply	What happens
STOP	Stops all texts to that number, for every child on it
START	Turns texts back on after STOP
HELP	Sends our contact details

Message frequency varies: about one text per child per day, Dec 1-25. Message and data rates may apply. Wireless carriers are not liable for delayed or undelivered messages.

When texts arrive

From Dec 1 to Dec 24, Santa texts once a day at the send time you choose (4:00 pm by default, in the recipient's time zone). On Dec 25 at 9:00 am, an illustrated thank-you card arrives. Nothing is sent before 9:00 am or after 8:00 pm.

If texts aren't arriving

Save Santa's number as a contact. The welcome email includes a contact card, so iPhones don't file the texts under Unknown Senders.
Check the number on your dashboard.
If someone replied STOP, reply START to turn texts back on.
Still stuck? Email us the number and your child's first name.

When your child texts back

Santa answers with a short pre-written reply, up to 4 a day. No one reads replies in real time, so this isn't a way to get help in an emergency: call 911.

Cancelling and refunds

Cancel your renewal anytime in one click, on your dashboard or from the link in any of our emails. Texts continue through the season you've paid for. Refunds follow our Refund Policy.

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