Refund Policy

Effective November 3, 2026.

• New purchases: a full refund on request until Dec 5 of the season you paid for. Email support@reindeerrelay.com.
• Renewal charges (Nov 15): fully refundable within 30 days of the charge if no text has been sent for that season.
• Gift numbers that never confirm: if the recipient doesn't reply YES, you can change the number on your dashboard or ask for a refund under the rules above.
• A full refund ends texts for that pass and cancels its renewal.
• Refunds go back to the original card. Banks usually take 5-10 business days to show them.
• Nothing in this policy limits rights you have under the law.