Reindeer Relay

Terms of Service

Effective November 3, 2026. These Terms are an agreement between you and Thomas Griffiths, doing business as Reindeer Relay ("Reindeer Relay," "we," "us"). By signing up, you agree to them.

1. Who can sign up

You must be 18 or older and live in the US. If you sign up a child for yourself, you must be their parent or legal guardian. If you buy as a gift, you confirm that the child's parent or legal guardian agrees to it.

2. What you get

  • One text from Santa per child each day from Dec 1 to Dec 24, and an illustrated thank-you card on Dec 25 at 9:00 am.
  • Picture messages on 5 of the 25 days.
  • Daily texts go out at the send time you choose (4:00 pm by default), up to an hour after it. All texts arrive between 9:00 am and 8:00 pm in the recipient's time zone.
  • Up to 10 custom texts per child per season, written by you and sent as Santa (see our Custom Text Rules).
  • When your child texts back, Santa may answer with a short pre-written reply.

Santa's texts and replies are written in advance by our team and sent automatically. No one reads your child's messages in real time. This service is not for emergencies: call 911.

If you sign up after Dec 1, texts start the day you sign up with an intro text, then follow the season's storyline from that day. The price is the same; checkout shows how many days are left. Sales close Dec 18.

3. SMS Program Terms

  • Program: Reindeer Relay Santa Texts, run by Thomas Griffiths, doing business as Reindeer Relay.
  • What you'll receive: recurring automated texts from Santa: a daily story for each child Dec 1-25, picture messages, custom texts you schedule, and replies when your child texts back. We never send marketing or promotions by text.
  • Frequency: about one text per child per day, Dec 1-25. Message frequency varies with custom texts and replies.
  • Message and data rates may apply.
  • Reply STOP at any time to stop texts. STOP ends all texts to that number, for every child on it. Reply START to rejoin. STOP doesn't cancel your renewal; cancel that on your dashboard.
  • Reply HELP for help, or email support@reindeerrelay.com.
  • Wireless carriers are not liable for delayed or undelivered messages.
  • US mobile numbers only.
  • Gift numbers: if you enter someone else's number, we send it one text naming you and asking the owner to reply YES. We send nothing else to that number unless they reply YES. If they don't, you can change the number on your dashboard or ask for a refund under our Refund Policy.
  • Participation is subject to these Terms and our Privacy Policy.

4. Price, billing and automatic renewal

  • The Season Pass costs $9.99 for the first child plus $4.99 for each additional child, plus any applicable tax, charged when you buy.
  • Your Season Pass renews automatically every Nov 15 for the next season, at the price shown at checkout, charged to your card on file, until you cancel.
  • About 30 days before each renewal (around Oct 16), we email a reminder with the amount, the date and a one-click cancel link.
  • If the price changes, we'll email you 7 to 30 days before the new price applies.
  • Cancel anytime online: one click on your dashboard, or the cancel link in any of our emails. Cancelling stops future renewals. Texts continue through the season you've paid for.
  • Adding a child later costs $4.99, charged right away. That child is included in your renewal.
  • If a renewal payment fails, we'll email you and retry. If it still fails, your pass won't renew.
  • Gifts renew on the buyer's card, under the buyer's consent, until the buyer cancels.

5. Refunds

See our Refund Policy. A full refund ends texts for that pass and cancels its renewal.

6. Custom texts

You're responsible for what you write. Custom texts must follow our Custom Text Rules, and we may hold or refuse any of them. We send them only to numbers on your account, between 9:00 am and 8:00 pm recipient time.

7. Safety

We automatically screen children's texts for words suggesting a child may be unsafe. On a match, the child gets an automatic reply from the Reindeer Relay team (not Santa) telling them to tell a trusted grown-up, and to call 911 if they're in danger. We review the message before it appears in your inbox. We may pause texts to a number if we think it's needed for safety. Screening is automatic and can miss things; it doesn't replace adult supervision.

8. Your responsibilities

  • Use a number you own or have permission to use, and update it if it changes.
  • Don't use the service to contact anyone without permission, or to harass, deceive or harm anyone.
  • Keep your dashboard sign-in links private.

9. Our content

We own the texts, illustrations and site. You may keep, show and share them for personal, non-commercial use.

10. Changes and ending service

We may update these Terms. If a change materially affects you, we'll email you before it applies. We may suspend or end an account that breaks these Terms. If we end your service for a reason that isn't your fault, we'll refund that season's charge.

11. Disclaimers and limits

The service is provided "as is." Texts depend on carriers and phones we don't control, and some may arrive late or not at all. To the extent the law allows, our total liability for any claim is limited to what you paid us in the 12 months before the claim. Nothing in these Terms limits rights you have under consumer protection law.

12. Law and contact

These Terms are governed by the laws of Pennsylvania. Questions: support@reindeerrelay.com, (570) 904-3618 or 1716 Lafayette St, Scranton, PA 18504.